FAQ's
What are your office hours? How do you order an official Transcript? How much does a transcript cost? How long does it take to receive a transcript? What is the general information for the Registrar’s Office? Where can I get a copy of my unofficial transcript? How do I obtain a copy of my diploma or certificate? How do I change the name on my diploma or certificate? How do I find a friend that I went to school with? What if I don't want my information released? I need a replacement membership card... Does the Association sell season football tickets? I am not receiving my FIU Magazine and NOW@FIU E-Newsletter; can you help? Are my annual and lifetime membership dues tax-deductible? Can members bring family to the Panther Pit Tailgating Event on game day? How can I obtain an ‘Apostille’ of my degree?
What are your office hours?The Association is open Monday through Friday from 8:30 a.m. to 5 p.m. (Except for national holidays) Top
How do you Order an official Transcript?
In Person Request: You may request a transcript in person by filling out a Transcript Request form and paying the appropriate fee at the Cashier's Office. Please remember to return the form to the Registrar's Office to show proof of payment so we can process your request.
By Mail: When requesting a transcript by mail you must do so in writing and include the following information: Your name, ID number, address to which your transcript should be sent, check or money order for the amount due (see question 2 for fees), your signature (we cannot process your request unless your correspondence is signed) Please mail your request to: Florida International University Office of the Registrar Transcript Request University Park, PC 130 Miami, Florida 33199 Top
How much does a transcript cost?Transcripts are $10.00 each. Top
How long does it take to receive a transcript?It normally takes two working days to process a transcript barring unforeseen circumstances. Online transcript requests are made through the student’s “https://my.fiu.edu” portal, which can be accessed by clicking on the My FIU focus button at the bottom of the University’s internet home page (www.fiu.edu). Top
What is the general information for the Registrar’s Office?
A) Registrar’s Office Hours of Operations
Monday, Thursday and Friday, from 8 a.m. to 5 p.m.; Tuesday and Wednesday from 8 a.m. to 7 p.m., except during registration periods (Registration Dates & Deadlines) Saturday hours.
B) Location University Park: PC 130 Biscayne Bay Campus: AC1-100 Pembroke Pines: Academic Village. Pembroke Pines, 17195 Sheridan Street. C) Telephone Numbers University Park General Records and Transcript Information (305) 348-2320 Biscayne Bay Campus General and Specific Information (305) 919-5750 Pines Center (954) 438-8600 Top
Where can I get a copy of my unofficial transcript?You may print an unofficial transcript either from the Web or the Kiosks on both University Park and North Campus. Unofficial transcripts are free. What are the procedures for printing unofficial transcripts from the FIU Website: If you know your Panther ID and password: 1) Go to www.fiu.edu 2) Log into Panther Soft 3) Click on “Log in” 4) Click on “Student Administration System” 5) Log in with your User ID and Password 6) Click on “Academics” 7) Click on “View unofficial transcripts” 8) Select “UGRD/GRAD Record Unoff.” From the drop down table 9) Click “Go” 10) Print Transcripts If you do not know your Panther ID: 1) go to www.fiu.edu 2) Log into Panther Soft 3) Click on “Panther ID Look up” 4) Insert appropriate information in fields 5) Click “Ok” 6) Panther ID should Information should be provided 7) Go to www.fiu.edu 8) Log into Panther Soft 9) Click on “Log in” 10) Click on “Student Administration System” 11) Log in with your User ID and Password 12) Click on “Academics” 13) Click on “View unofficial transcripts” 14) Select “UGRD/GRAD Record Unoff.” From the drop down table 15) Click “Go” 16) Print Transcripts Top
How do I obtain a copy of my diploma or certificate?
You need to submit:
1) A notarized letter explaining what happened to the diploma or certificate (ex: lost). The letter needs to include your current name, name on diploma (if different), signature, student number, degree, major, term and year of diploma. 2) A $5.00 check payable to FIU. All documents are to be sent to: FIU Office of the Registrars, Attn: Graduation University Park, PC 138 Miami, FL 33199 The diploma may say "copy" on the bottom, if the signatures on your original diploma were different from the signatures that are currently used. It can take up to 5 months to obtain. For more information, please call the Graduation office at (305) 348-2341 and speak to a live person. Top
How do I change the name on my diploma or certificate?
You need to submit:
1) Legal documentation of your name change 2) A) A letter explaining the reason for the name change. Please include your current name, name on original diploma, current signature, student number, degree, major, term and year of diploma. and B) the original diploma/certificate Or A) If you do not have the original diploma, then you need to submit a notarized letter explaining the reason for the name change. Please include your current name, name on original diploma, current signature, student number, degree, major, term and year of diploma. 3) You need to include a $5.00 check payable to FIU. All of these documents are to be sent to: FIU Office of the Registrars, Attn: Graduation University Park, PC 138 Miami, FL 33199 The diploma may say "copy" on the bottom if the signatures on your original diploma were different from the signatures that are used now. It can take up to 5 months to obtain. For more information, please call the Graduation office at (305) 348-2341 and speak to a live person. Top
How do I find a friend that I went to school with?The Association will conduct a search request for alumni only. All the information in our database is confidential thus we are not allowed to give out any information. However, we will contact the person you are looking for provided we have current information and we will give that person your information to have him/her can contact you directly. For more information please contact 800-FIU-ALUM or 305-348-3334. Top
What if I don't want my information released?The Association will comply promptly with your request. Please contact us at 800-FIU-ALUM or e-mail alumni@fiu.edu . Top
I need a replacement membership card...Please contact the Alumni Association at 800-FIU-ALUM or 305-348-3334 or e-mail alumni@fiu.edu to request a replacement card. Top
Does the Association sell season football tickets?No. Tickets are sold by FIU Athletics not the Alumni Association. You may purchase tickets by calling Florida International University Ticket Office at 866-FIU-GAME. Top
I am not receiving my FIU Magazine and NOW@FIU E-Newsletter; can you help?If you are not receiving your FIU Magazine and/or NOW@FIU E-Newsletter, you may need to update your address with us. Please call 800-FIU-ALUM or 305-348-3334 or update your address online at www.fiualumni.com . Top
Are my annual and lifetime membership dues tax-deductible?Membership dues are tax deductible. Please confer with your tax advisor as there is a potential for a 100% charitable deduction. Top
Can members bring family to the Panther Pit Tailgating Event on game day?Yes. Members are allowed to bring as many guests as they wish. Admission is free to everyone, however a nominal fee will be charged for food and drinks. Top
How can I obtain an ‘Apostille’ of my degree?An ‘Apostille’ de Hayes is a stamp that the Secretary of State puts on the diploma. Please contact the Florida Department of State at 850-245-6945 or visit http://notaries.dos.state.fl.us/location.html for more information on obtaining the ‘Apostille’ Certification. Top If you have any other questions, please contact the Office of Alumni Relations at alumni@fiu.edu or 305-348-3334
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