Every five years, the Florida International University Alumni Association prints an alumni directory, and the 2013 directory project is about to begin! Over the next couple of months, Harris Connect will be contacting alumni like you via mail, phone, and e-mail to request that you update your information. We understand that you might not want to provide your information to just anyone, so we want you to know that their request for your information is legitimate.
Below is information about the project. If you have any questions, feel free to call the Alumni Association at 800-FIU-ALUM or write us at alumni@FIU.edu.
Why is FIU using an outside contractor to complete this project?
With a small staff, the FIU Alumni Association needs to use a professional company to ensure that the Directory is complete, accurate, and completed on time. Harris Connect has been an industry leader for nearly 50 years; and we are confident that this publication will meet the needs of our constituents.
When can I expect to hear from Harris Connect?
Monday through Friday, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones. On Saturdays, they may call from 8:00 a.m. to 5:30 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. S/he will give you the Harris Connect toll-free number or will arrange to call you later.
Why do I need to update my information?
Information changes quickly! Mailing addresses, e-mail addresses, children…things are always changing with our alumni and we want to keep in touch with you. Updating your information will ensure FIU and the Alumni Association can keep you connected.
What are my options for purchasing a 2013 FIU Alumni Directory from Harris Connect?
There are several options:
-Hardbound Book or Full CD
-Softbound Book
-Reunion CD
-Book/CD Combo package
What forms of payment will be accepted for the purchase of a directory?
The directory may be paid for by major credit card or check. Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s). We also offer installment payment plans, allowing you to pay a portion now and the rest later. Alternate CDs (e.g. Reunion CD) must be paid for in full by credit card. On most major credit card statements, “HC” will appear with the name of the institution, e.g. HC Florida International University. On American Express statements, “Harris Connect” will appear with the name of the institution, e.g. Harris Connect Florida International University.
When will the 2013 Alumni Directory be complete?
The Directory will be completed and printed in August of 2013. Only the number of Directories that have been requested by alumni will be printed to be cost effective and environmentally friendly.
Is there an environmentally friendly version of the Alumni Directory?
Yes, alumni may purchase a CD-ROM of the Alumni Directory.
Can I choose what information is listed in the directory?
Yes. As a standard, the following information will be printed in the Directory:
- Full name, including your surname at FIU – if different from your current last name
- Class year
- Degrees received from FIU and other institutions
- Current job title and business contact information
- Residence mailing address and phone number
- Spouse and/or Child’s first names
- Preferred e-mail address
If you wish to have certain information excluded from the Directory, please inform Harris Connect during your phone call with one of their representatives.
What if I don’t want to be listed in the directory?
Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word “Cancel” on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when calling.
Who at FIU should I contact if I have additional questions?
Please contact the FIU Alumni Association at 800-FIU-ALUM or alumni@FIU.edu.
Questions about the CD Product
What if I don’t understand how to use the CD once it is installed?
Basic operating instructions are included on the CD sleeve. The CD also comes with an easy-to-use help system providing tips on searching the database and customizing the screens.
What kind of computer do I need to use the CD?
The CD will work on most PC and MAC computers.
Will I be able to print anything?
You are able to print individual records as well as pages from the editorial section.
Is tech support available?
A toll-free call or email is all it takes to obtain technical assistance. Tech support is available Monday-Friday; 9:00 am to 5:00 pm EST. Tech Support and Customer Service numbers are included on the CD sleeve.
Is my information protected?
Yes, all personal information contained on the CD is encrypted and can only be viewed inside the Search Party application. The encryption has never been compromised.