Frequently Asked Questions

How We Can Help

  • General Questions
    What are your office hours?

    The Office of Alumni Relations & Annual Giving is open Monday through Friday from 8:30 a.m. to 5:00 p.m., except on national holidays.

    How can I update my contact information?


    Does the Alumni Association sell season football tickets?

    No, tickets are only sold by FIU Athletics. You may purchase tickets by calling the FIU Ticket Office at 866-FIU-GAME or visiting

    I am not receiving a copy of FIU Magazine or emails from the FIU Alumni Association. Can you help?

    If you are not receiving a copy of FIU Magazine, or are not receiving emails from the Alumni Association, you may need to update your contact information with us. Please submit your updates online at

    I’m interested in advertising with or sponsoring the FIU Alumni Association. How do I get started?

    Please contact Sara DuCuennois at 305-348-3334 or

    How can I find out if someone graduated from FIU?

    The FIU Alumni Association is not able to release this information. Please email the details of your request to for further assistance.

    What is the criteria to be consider an FIU alumnus/a?

    Alumnus/a is defined as an individual who earned a degree from FIU or attended FIU for a minimum of two consecutive semesters and is open to claiming FIU as part of their education.

    How can I recommend a prospective student?

    Please contact Undergraduate Admissions by email at or by phone at 305-348-2363.

    How can I get an FIU OneCard?

    Visit FIU OneCard for instructions and more information.

    How can I buy an FIU License Plate?

    There are three easy ways to make the switch.

    Does my FIU email address expire?

    Alumni will have access to their FIU email, OneDrive, and other services linked to their account for one year. Please be advised that your account may be closed before the one-year mark for inactivity. Please visit our Lifetime Email Address page for more information and steps you should take to ensure a smooth transition.

    Does the FIU Alumni Association offer a scholarship?

    Yes! Interested candidates are encouraged to learn more about scholarships.

  • Transcript & Diploma Questions
    How can I order an official transcript?

    Current students:

    1. Log into the MyFIU student portal
    2. Refer to the “Academics” section
    3. Select “Transcript: Request Official” on the drop-down menu

    Alumni and former students:

    Order an Official Transcript (no Panther ID number or password required)

    If you are uncomfortable placing an order over the Internet, you can call Credentials Inc. at 847-716-3005 to place your transcript request. There is an additional operator surcharge for placing orders over the telephone.

    How much does a transcript cost?

    Transcripts are $10 each.

    Where can I get a copy of my unofficial transcript?

    You may print an unofficial transcript either from the web or the kiosks on both the Modesto A. Maidique Campus and the Biscayne Bay Campus. You may also print a copy from the FIU website (see below). Unofficial transcripts are free.

    Alumni who attended/graduated from FIU before 1994 may not be able to view or print an unofficial transcript via the MyFIU portal. Please contact OneStop Enrollment Services for further assistance.

    If you know your Panther ID and password:
    1) Go to
    5) Log in with your User ID and Password
    6) Refer to the “Academics” section
    7) Select “Transcript: View Unofficial”
    8) Select “UGRD/GRAD Record Unoff.” from the drop-down menu
    9) Click “Go”
    10) Print transcripts

    If you do not know your Panther ID:
    1) Go to
    2) Click on “Account Look up”
    3) Insert appropriate information in fields
    4) Click “Ok”
    5) Panther ID will appear on page. 

    If your Panther ID does not appear, please call OneStop Enrollment Services at 305-348-7000.
    6) Go to
    7) Log in with your User ID and Password
    8) Refer to the “Academics” section
    9) Select “Transcript: View Unofficial”
    10) Select “UGRD/GRAD Record Unoff.” from the drop-down menu
    11) Click “Go”
    12) Print transcripts

    How long does it take to receive a transcript?

    It normally takes three to five working days to process a transcript barring unforeseen circumstances. Online transcript requests are made through the student’s MyFIU student portal.

    The turnaround time for transcripts depends on the format of the transcript being ordered. Transcripts that are mailed via USPS have no tracking numbers, thus we are unable to track when they are received. If expedited delivery is required, the online order form has a FedEx or Electronic PDF option.

    • Mailed transcripts are sent using USPS Ground Mail System.
    • eTranscripts (PDF) are processed within 24-48 business days.
    • EDI transcripts are processed within 24-48 business days.

    What is the general information for the One Stop Enrollment Services?


    MMC and BBC Campus
    Monday, Thursday and Friday, from 9 a.m. to 5 p.m.;
    Tuesday and Wednesday from 9 a.m. to 6 p.m., except during registration periods (Registration Dates & Deadlines)

    FIU at I-75
    Monday-Thursday, from 8:30 a.m. – 6:30 p.m.
    Friday, from 8:30 a.m. – 5 p.m.


    Modesto Maidique Campus: SASC 1st Floor
    Biscayne Bay Campus: AC1-100
    FIU at I-75 (previously Pines Center): Enrollment Center, Pembroke Pines, 17195 Sheridan Street.

    Telephone Numbers

    Transcripts Customer Service Support

    Modesto Maidique General Records and Transcript Information

    Biscayne Bay Campus General and Specific Information

    FIU at I-75

    How do I obtain a copy of my diploma or certificate?

    You will need to submit:

    1. Diploma Reorder Form
    2. A $10.00 check payable to FIU.

    All documents should be mailed to:

    Florida International University
    Office of the Registrar, Attn: Graduation
    Modesto Maidique Campus, PC 130
    Miami, FL 33199

    The diploma may say “copy” on the bottom, if the signatures on your original diploma were different from the signatures that are currently used. It can take up to five months to obtain. For more information, please call the Graduation Office at 305-348-2341.

    How do I change the name on my diploma or certificate?

    Contact the Graduation Office at 305-348-2341 to obtain requirements and fees.

  • Involvement Questions
    How can I find a friend that I went to school with?

    The FIU Alumni Association will conduct a search request for alumni only. All the information in our database is confidential, thus we are not allowed to give out any information. However, we will contact the person you are looking for, provided we have current information, and we will give that person your information so that he/she can contact you directly. For more information, please call 800-FIU-ALUM or 305-348-3334.

    How can I find out if someone graduated from FIU?

    The FIU Alumni Association is not able to release this information. Please email the details of your request to for further assistance.

    Where can I see a full listing of events?


    I just moved, how can I connect with alumni in my area?

    We encourage you to find a Panther Network near you

    How can I get engaged with FIU?


  • Campus Questions
    Do I get access to the library?

    Yes. Visit the Alumni Library Services & Access page to learn more about what you may or may not be able to access in our library.

    Where can I park if I need to visit campus?

    Guests of the university must park in designated visitor parking areas. For details, visit the FIU Parking & Transportation website.

    How can I get a campus tour?

    Please fill out our Student Ambassador Request Form to set up your campus tour.  All requests should be submitted at least one week prior to the tour.

  • Membership Transition

    Why are these changes being made?

    The FIU Alumni Association is making strategic changes to evolve our alumni programming and become more aligned with the priorities of the university. We are confident that this move will help us build and strengthen affinity amongst alumni and will bring about a broader base of engaged alumni, allowing FIU graduates to connect with the university in new and numerous ways.

    FIU’s move is part of a national trend. Over the last 10 years, the following public research universities have moved from a membership model to a donor-centric, giving model: University of Connecticut, Ohio State University, University of Illinois, University of Colorado, Rutgers University, University of Central Florida, University of Georgia, San Diego State University, Cleveland State University, Florida Gulf Coast University, and University at Buffalo.

    Our former membership dues model did not provide the amount of financial support necessary to maintain our services. Additionally, eliminating the dues-based model will not negatively affect revenue since other revenue streams (institutional/advancement budget, affinity programs, merchandising, advertising, and fundraising) will account for any income reduction that may occur and still support our alumni programs.

    When will the changes take effect?

    These changes have already taken effect.

    Is there a fee or cost to join the FIU Alumni Association?

    We are no longer operating under a membership fees structure. All of our 215,000 alumni are now privy to all the perks and services we offer as an Alumni Association.

    I am an FIU Alumni Association annual or lifetime member. What do I need to know?

    Your FIU Alumni Association annual or lifetime membership will now be counted as a charitable gift, which is tax deductible, and you will be considered a donor to the university and not a member. As a donor, you will be privy to all the perks and services we offer as an Alumni Association. You will also become a part of FIU Forever Panthers once you have reached the $600 total donation threshold.

    How do I become an FIU Forever Panthers donor?

    You can make a $600 donation to the FIU Alumni Association to become part of FIU Forever Panthers. To make your gift, please visit or call 305-348-3334 or 1-800-FIU-ALUM.

    How can I make a gift to the FIU Alumni Association?

    To make a gift, please visit or call 305-348-3334 or 1-800-FIU-ALUM.

    If I’m not an FIU alumnus, is it still possible to become an FIU Forever Panthers donor?

    Yes, please call 305-348-3334 or 1-800-FIU-ALUM, or email for more information.

    Who should I contact with questions about these changes?

    Please call 305-348-3334 or 1-800-FIU-ALUM, or email for more information.